1. Kingxoul Machinery service department offers an experienced Technical Support Team to be responsible for trouble shooting for customers via service hotline calls, Emails, video chat, etc.
2.We can respond to a common breakdown in 24 hours during the working day.
Quick Response Team provide all day online service for emergency breakdown,solve customers’ questions according to the emergency level one by one.
3. Our Technical experts will be responsible for support products’ demonstration and training at our factory for free.
4. During warranty period, Kingxoul covers the maintenance expenses and promise to carry out obligations which the sales contract stated.
5. As to the distributors, Kingsing Machinery offers all kinds of practical training to ensure their technical competencies by maintaining and updating their technical knowledge of our products, and we prepare a certain stock for customers & distributor.
- Stock of spare parts
In our warehouse we always stock most spare parts for all our equipment.
- Spare parts packages
We offer tailored spare parts packages with emergency parts, and frequently used wear parts depending on our customers individual situation.
1. On-site installation, On-site maintenance, except contract agreed price which covered the expense already.
2. Product warranty expires, we supply spare parts with cost price.
Technical support is the foundation of Kingxoul Machinery, we always provide First-rate Service to End-users such as following:
- On-site installation, testing and adjustment of equipment
- Training of technical person for operation, maintenance and management
- Provide operation and maintenance instructions and parts catalog
- Maintenance and replacement of equipment and supply of spare parts and technical information through our agents abroad
- Making periodic calls on end-users to find out the operation condition of equipment, aimed at enhancing the quality of product
Ready for action, we will provide prompt service to all of our customers, regardless of the value of the products we sold. Kingxoul will treat each customer equally, once become our customer, you shall enjoy a lifelong time service from us.